Introduction
Factfolio Ltd (“FactFolio,” “we,” “us,” or “our”) operates several products, including the website www.factfolio.com, the FactFolio Excel Add-In, and the web application app.factfolio.com (collectively, the “Service”). We are committed to protecting the privacy of our users (“user,” “you”) and handling your personal data transparently in accordance with the General Data Protection Regulation (GDPR).
Data Controller
Factfolio Ltd is the data controller responsible for your personal information in relation to the Service.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to ensure our compliance with GDPR. While the DPO’s contact details are not disclosed here, inquiries can be directed to info@factfolio.com for forwarding.
Information We Collect
Personal Data
When you use our Service, we collect certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This includes, but is not limited to:
User Content
In addition to Personal Data, our Service allows you to create, save, and manage content within the products (“User Content”). This may include text, data entries, and other types of data that you choose to input or upload while using our Service, whether through our website, Excel Add-In, or web application. We collect and store this information to provide and improve the Service.
User Actions
We also collect information on how each product in the Service is accessed and used (“User Actions”). This User Actions data may include details such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. Collecting User Actions helps us understand how our Service is being used, enabling us to improve user experience and develop new features.
How We Use Your Information
Your data is used for the following purposes:
Sharing and Disclosure
We share personal data with third parties for the purposes of user authentication, hosting, analytics, and marketing. Specific third parties include service providers for SSO, user analytics, and marketing tools. Data shared with these third parties is managed under agreements that ensure the confidentiality and security of your personal data.
Your Rights
Under GDPR, you have the right to access, rectify, erase, restrict processing of, and obtain a copy of your personal data for transfer to another service. You also have the right to object to processing and the right to withdraw consent at any time.
To exercise these rights, please contact us at info@factfolio.com. Requests for data erasure will be processed within one month and will involve deleting your account and related data from our databases and informing third-party processors of the erasure.
Data Security
We implement security measures to protect your personal data, including limiting access to personal data to authorized personnel and using anonymized data where possible.
Cookies and Tracking Technologies
We use cookies and similar technologies for analytics, marketing, and customer support purposes. Each product within our Service may have its own cookie requirements and policies, detailed in the relevant sections of our Service.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
For any questions or concerns regarding your privacy, please contact us at info@factfolio.com.
